Many companies spent million of dollars in product development, marketing, advertisement and sales in order to lure customers to their products. But not many know how to keep them.

It takes one month to gain a customer but a minute to lose one

WHO SHOULD ATTEND

1. Receptionists 2. Administrative & Finance people 3. General clerks 4. Store & delivery people 5. Customer service personnels 6. Personal assistants / secretaries 7. Supervisor, executives or managerial personnels.

Research have shown 82% of customers do not come back because of poor customer service To serve people takes dignity and intelligence

OBJECTIVES OF THE PROGRAM

	Making the participants shed off the shyness of serving
	Making them realize who their real boss is: The customer
	Inculcating in them a passion to serve
	Making them realize the difference between good Vs excellent service
	Learning the art of handling customers' complaints and turning them into positive feedback.
	Showing them case studies of how renowned companies did it.
	Showing them how they can do it too !

WHAT THE PARTICIPANTS CAN EXPERIENCE

	It will take the participants through an electrifying 'journey' filled with laughter, passion and realization after realization
	It will effect a change in the mindset of the participants towards serving and customer service
	It will inculcate a feeling of joy in having the opportunity to serve
	It will recharge the participants and make them look forward to each working day !

Duration recommended :

3 hrs (1/2 a day) program
6 hrs (full day) program

Instructor :-

Personally conducted by Mr. Billi Lim, international motivator, failure guru and author of No. 1 Best-selling book 'Dare To Fail' or "Berani Gagal'.